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This Privacy Statement explains how Frustum, Inc. (“we,” “us,” or “our”) collects, uses, and discloses information about you through our website, web application, and other online products and services (collectively, the “Services”) or when you otherwise interact with us.

 

We may change this Privacy Statement from time to time. If we make changes, we will notify you by revising the date at the top of the Privacy Statement, during your next log-in to your account, and, in some cases, we may provide you with additional notice (such as adding a statement to our homepage or sending you a notification). We encourage you to review the Privacy Statement whenever you access the Services or otherwise interact with us to stay informed about you our information practices and the choices available to you.

INFORMATION WE COLLECT

We collect information you provide directly to us. For example, we collect information when you create an account, participate in any interactive features of the Services, participate in a contest or promotion, make a purchase, communicate with us via third-party social media sites, request customer support or otherwise communicate with us. The types of information we may collect include your name, email address, credit card information and any other information you choose to provide.

 

Like most web sites, we use automatic data collection technology when you use the Services to record information that identifies your computer, to track your use of our Services, and to collect certain basic information about you and your usage habits. This information includes information about your operating system, your IP addresses, browser type and language, referring and exit pages and URLs, keywords, date and time, amount of time spent on particular pages, what sections of the website or application you visit, and similar information concerning your use of the Services. We collect this information by using cookies and pixel tags (also called web beacons or clear gifs). Cookies are small packets of data that a website stores on your computer’s hard drive so that your computer will “remember” information about your visit. Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of web site users. You can reject cookies by following the directions provided in your Internet provider’s “help” file. If you reject cookies, you may still visit the Services, but may not be able to use some areas of the Services. We do not collect personal information in this way, but if you’ve provided us with personal information, we may associate that information with the information that is collected automatically. Automatic data collection may be performed on our behalf by our service providers.

HOW WE USE YOUR INFORMATION

We use the information we collect to provide, maintain, and improve our Services, such as to:

  • Respond to your comments, questions and customer service requests and;
  • Send you technical notices, updates, security alerts and support and administrative messages;
  • Communicate with you about changes to the Services;
  • Send you notices (for example, in the form of emails, mailings, and the like) regarding products or services you are receiving, and for billing and collection purposes;
  • Contact you regarding other products or services we offer;
  • For any other purposes disclosed at the time the information is collected or to which you consent; and
  • As otherwise specifically described in this Privacy Statement.

We may also use your information to personalize and improve our Services, and may use cookies and other information to enable us to customize your user experience.

 

We may also use your CAD Files and 3D Files to improve our Services, and for our internal purposes.

SHARING OF INFORMATION

We will share your credit card and other payment related information with a third-party service provider (“Third-Party Service Provider”) as necessary to process your payment. The Third-Party Service Provider stores your credit card information; we do not store this information. Storage by the Third-Party Service Provider of your credit card and other payment relating information is subject to the privacy policies and practices of the Third-Party Service Provider and is not subject to the terms of this Privacy Statement. By providing your credit card and other payment related information, you acknowledge and agree to use of such information by the Third-Party Service Provider for purposes of processing your payment to us.

 

We, like many businesses, sometimes hire other vendors, consultants and service providers to perform certain business-related functions. Examples include mailing information, maintaining databases, hosting services, and processing payments. When we employ another company to perform a function of this nature, we provide them with the information that they need to perform their specific function, which may include information we have collected about you.

 

If we or all or substantially all of our assets are acquired, we expect that the information that we have collected, including information we have collected about you, would be transferred along with our other business assets.

 

We may disclose the information we have collected about you to government authorities, and to other third parties when compelled to do so by government authorities, at our discretion, or otherwise as required by law, including but not limited to in response to court orders and subpoenas. We also may disclose such information when we have reason to believe that someone is or may be causing injury to or interference with our rights or property, other users of the Services, or anyone else that could be harmed by such activities.

 

We may also disclose information we have collected about you with your consent or at your direction.

HOW WE PROTECT YOUR INFORMATION

We take commercially reasonable steps to help protect your information from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. Please understand, however, that no security system is impenetrable. We cannot guarantee the security of our databases, nor can we guarantee that the information you supply will not be intercepted while being transmitted to and from us over the Internet. In particular, email sent to or from us may not be secure, and you should therefore take special care in deciding what information you send to us via email.

DATA RETENTION

We store the information we collect about you for as long as is necessary for the purpose(s) for which we originally collected it, or for other legitimate business purposes, including to meet our legal or other regulatory obligations.

TRANSFER OF INFORMATION TO THE U.S. AND OTHER COUNTRIES

We are based in the United States and we process and store information in the U.S. and other countries. As such, we and our service providers may transfer your information to, or store or access it in, jurisdictions that may not provide equivalent levels of data protection as your home jurisdiction. We will take steps to ensure that your personal data receives an adequate level of protection in the jurisdictions in which we process it.

RESIDENTS OF THE EUROPEAN ECONOMIC AREA

If you are a resident of the European Economic Area (“EEA”), you have certain rights and protections under the law regarding the processing of your personal data.

 

Legal Basis for Processing

If you are a resident of the EEA, when we process your personal data, we will only do so in the following situations:

  • We need to use your personal data to perform our responsibilities under our contract with you (e.g., processing payments for and providing the services you have requested).
  • We have a legitimate interest in processing your personal data. For example, we may process your personal data to send you marketing communications, to communicate with you about changes to our Services, and to provide, secure, and improve our Services.
  • You have consented to the processing of your personal data for one or more specific purposes.

Data Subject Requests

If you are a resident of the EEA, you have the right to access personal data we hold about you and to ask that your personal data be corrected, erased, or transferred. You may also have the right to object to, or request that we restrict, certain processing. If you would like to exercise any of these rights, you may contact us at support@frustum.com.

 

Questions or Complaints

If you are a resident of the EEA and have a concern about our processing of personal data that we are not able to resolve, you have the right to lodge a complaint with the data privacy authority where you reside. For contact details of your local Data Protection Authority, please see: http://ec.europa.eu/justice/data-protection/article-29/structure/data-protection-authorities/index_en.htm.

YOUR CHOICES

Account Information

You may update, correct or delete information about you at any time by logging into your account at https://generate.frustum.com/#/account or by emailing us at support@frustum.com. If you wish to delete or deactivate your account, please email us at support@frustum.com, but note that we may retain certain information as required by law or for legitimate business purposes. We may also retain cached or archived copies of information about you for a certain period of time.

 

Cookies

Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove or reject browser cookies. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of our Services.

 

Promotional Communications

You may opt out of receiving promotional emails or text messages from us by following the instructions in those emails or text messages or by emailing us at support@frustum.com. If you opt out, we may still send you non-promotional emails, such as those about your account or our ongoing business relations.

If you wish to stop receiving emails from us, please send us a message via support@frustum.com. You may also choose to unsubscribe from our emails by following the instructions in the bottom of the email.

LINKS

The Services may contain links to External Sites. We do not endorse such External Sites and we are not responsible for the privacy practices of such sites. Please refer to the privacy policies of those sites for more information on how the operators of those sites collect and use your personal information.

CHILDREN

We do not knowingly collect personal information from children under the age of 13. If you are under 13, please do not give us any personal information. We encourage parents and legal guardians to monitor their children’s Internet usage and to help enforce our Privacy Statement by instructing their children to never provide personal information through the internet without their permission. If you have reason to believe that a child under the age of 13 has provided personal information to us, please contact us at support@frustum.com, and we will endeavor to delete that information from our databases.

HOW TO CONTACT US

If you have questions about this Privacy Statement, please send us a message via support@frustum.com